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An Evaluation of a Framework for Supporting E-health Service Delivery in a Ugandan Rural Setting

Ali Mwase1*, Keefa Bwiino2, Abdnoor Kyambadde3

E-health is an emerging field in the intersection of medical informatics, public health, business, and clinical practices. It can be applied to meet the rising global demand for cost-effective and reliable services in the health sector. As a result, E-health has been put forward on the planning agendas of different organizations. Consequently, this study aims at evaluating a designed framework for supporting E-health service delivery in a rural setting of Uganda taking the case of the district of Iganga. A quantitative research approach was adopted and the framework was evaluated using the Delphi technique amongst 13 E-health experts. The evaluation criterion consisted of three parameters; functionality, usability, and traceability. SPSSv20 was used for data analysis and descriptive statistics were generated. The results revealed that the framework was usable, understandable, and applicable in addressing the major challenges hindering E-health service delivery in a rural setting. The study, therefore, provides a baseline survey to help the health practitioners and the government that would wish to implement E-health services in rural areas.