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ADOPTION OF E-GOVERNMENT IN DEVELOPING COUNTRIES: THE CASE OF THE STATE OF KUWAIT

Ahmad A. Rabaai, Bashar Zogheib, Abdullah AlShatti, Enas M. AlJamal

Although there is a great body of literature that discuss e-Government in developed countries, e-government literature in developing countries, in general, and Arab countries, in particular, is scarce. Using an extended version of Technology Acceptance Model (TAM), this study examined the factors that influence the adoption of e-government services in developing countries by using the State of Kuwait as an exemplar. A survey collected data from 534 students at a private American University in relation to Kuwait’s e-government services. Using partial least squares (PLS) of structural equation modeling (SEM) analysis technique, the results demonstrated that e-Government services adoption can be explained in terms of perceived usefulness, perceived ease of use, computer self-efficacy, subjective norm, perceived credibility, attitude and behavioural intension. Additionally, the results of this study show that the perceived usefulness and perceived ease of use of e-government services are impacted by computer self-efficacy, perceived credibility and subjective norm. However, perceived usefulness was the major factor in determining Kuwaiti citizens’ attitude towards the adoption of e-Government services. The research limitations, implications for research and practice are discussed.